Yes, your hot tub will be delivered by members of our team who will position it in your desired position (see access requirements).

This will depend on the narrowest width dimensions of the opening which the hot tub will need to fit through. Crane hire starts at £350.00 plus VAT. Please contact us should you require any help, advice or a quotation regarding this. 

As soon as its connected, filled and heated to your desired temperature you are good to go!

This is dependent on the time of year, size of tub and desired temperature however a good rule of thumb for a new tub would be 7-10 hours.

Yes, please call or pop into see us to discuss your options.

This is dependent on usage, we recommend checking your ph levels daily during regular use and 3 times per week during less frequent use.

Yes, they can all work indoors or outdoors. However, you’ll need to consider a number of factors if you’re planning to install your spa indoors, such as access, ventilation, waterproof flooring and drainage. Please contact us for advice.

The cost will vary due to ambient air temperature and usage.

No this should be carried out by a qualified electrician, who should install the appropriate electrical supply (32-amp protected circuit, installed to current regulations).
We have electrician contractors who we work closely and can recommend.

Aftercare & Warranty

As a company, we also realise the importance of after-sales support. We have service technicians based all over the United Kingdom to ensure the best possible aftercare.

All our hot tubs are water tested prior to shipping and come with fully insulated shell and thermal cover.

Manufacturing

All our hot tubs are manufactured in china which we regularly visit to ensure the very best quality control combined with safe and ethical working practices.

  • 5 year warranty on shell structure.

  • 3 years warranty on shell acrylic surface.

  • 2 Year warranty on plumbing.

  • 2 year warranty on Balboa control systems and associated components.

  • 3 year warranty on Gecko control systems and associated components.

  • 1 year warranty on jests, valves and pumps.

  • 1 year thermal cover warranty.

If you have any other questions, please contact us

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